What is your return policy?
We hope you love what you ordered, but in case you don’t, you can return your purchase; see return instructions for details.
How long do I have to make a return?
All items must be returned according to the instructions below within 30 days.
What are my refund options?
Purchases that are returned according to this policy will receive:
- A full refund
- A replacement product
- An exchange
When will I receive my refund?
Returns will be processed within 2-3 weeks of the date we receive your returned item.
Return Shipping Instructions
You can send your purchase back to us, at your expense. Once we receive your package, we will promptly process your return according to our policy.
You will be responsible for paying for your own shipping costs for returning your item.
1.Clothes by Mr. Gugu & Miss Go are tailor-made to meet to the expectations of each customer. Despite that, every customer may withdraw from the Goods sale agreement without giving a reason. The time limits for withdrawal from the agreement shall expire following the expiry of 30 days of the date of taking possession of Goods by the Consumer or of the date of taking possession of Goods by a third party indicated by the Customer, other than the carrier.
2.The Seller may postpone the refund of the payment until the earlier of: the receipt of the Goods or the delivery to the Seller of a proof of sending the Goods back.
3. The seller returns the full costs incurred, except the cost of sending back the product by the customer to seller.